Operating Model, Quality & Compliance

Structured Delivery. Embedded Quality. Clear Accountability.

CEBIS supports clinical development through a coordinated operating model that connects study leadership, functional teams, quality oversight and sponsor communication around defined responsibilities, milestones and study risks.

The approach is designed to keep clinical, regulatory, data, safety, quality and supporting functions aligned from planning through study completion while giving sponsors clear visibility into progress, issues and ownership.

CEBIS services graphic
How We Work

A Practical Operating Model Built Around the Study

CEBIS uses a streamlined, collaborative approach to study delivery. Teams work against agreed plans and milestones, exchange feedback throughout execution and coordinate complex activities across functions rather than operating as isolated departments.

For sponsors, the focus is practical: clear responsibilities, responsive communication, disciplined follow-through and a delivery model that can adapt to the needs of the program.

01

Study Governance

Defined responsibilities, communication pathways and decision points help sponsors understand who owns each part of the program and how issues move through the study team.

02

Cross-Functional Coordination

Clinical operations, data, regulatory, safety, medical, quality and supporting teams can be coordinated around the same study objectives, timelines and dependencies.

03

Milestones & Performance

Study activities are managed against agreed milestones and program expectations. Performance measures should be defined for the specific engagement rather than treated as one universal set of KPIs.

04

Sponsor Communication

Regular communication and feedback keep sponsors informed of progress, emerging risks, decisions and actions that require follow-up.

05

Issue Escalation & Follow-Through

Operational or quality issues should be identified early, assigned clearly and tracked through resolution so that important risks do not remain disconnected across functions.

Quality

Quality Embedded Across Every Study

Quality is integrated into study planning and delivery through controlled processes, independent oversight, risk-based review, audit programs, vendor qualification and inspection support. The goal is to protect participants, preserve data integrity and support reliable study and regulatory outcomes.

Defined procedures, documentation and responsibilities support consistent execution across study functions. Controls should be proportionate to the study, the activity and the associated risk.

Quality oversight provides an additional line of review around study conduct, documentation, vendors and identified risks, helping sponsors maintain visibility beyond day-to-day operational delivery.

Oversight is focused on the processes, data and issues with the greatest potential impact on participant safety, data integrity, compliance and study delivery.

Audit planning, readiness assessments, document review, team preparation and follow-up can help study teams remain prepared for sponsor, regulatory or other inspection activity.

Where third parties support delivery, qualification and oversight help align vendors with study requirements, quality expectations, defined responsibilities and agreed follow-up processes.

Inspection Readiness

Readiness Should Be Continuous, Not Last-Minute

Inspection readiness is strongest when it is built into normal study execution. CEBIS can support review of key study areas, documentation status, responsibilities and outstanding issues before an audit or inspection, then help coordinate follow-up on observations and actions.

  • Readiness assessment of priority study areas
  • Critical documentation and issue-record review
  • Team preparation and responsibility mapping
  • Audit / inspection coordination support
  • Observation, action and CAPA follow-up where applicable
Ethics & Compliance

Integrity and Compliance in Day-to-Day Delivery

Integrity, legal and regulatory compliance, fair dealing, confidentiality and responsible conduct are fundamental to how CEBIS operates. These principles guide clinical and business delivery and complement the formal Code of Business Conduct and Ethics.

The formal Code of Business Conduct and Ethics remains the reference for approved policy language, effective dates and formal obligations.

  • Honest and ethical business conduct
  • Compliance with applicable legal and regulatory requirements
  • Respect for confidential and proprietary information
  • Fair dealing with customers, suppliers and partners
  • Accurate records and responsible documentation
  • Clear routes for raising compliance concerns
Continuous Improvement

Feedback, Accountability and Better Delivery

Ongoing feedback, collaboration, agreed performance expectations and quality of execution shape how CEBIS works. The delivery model learns from study information, identifies issues early and improves processes as the program evolves.

Discuss Your Program

Looking for a clinical-development partner with structured delivery, quality oversight and clear accountability?

Tell us about your program, current delivery model and the areas where you need additional support.